All of our rooms come furnished with a bed, bedside table and dresser, but don’t forget this is your home, and we want you to be comfortable. Your favorite pictures, plants and photos are great first steps to decorating your new home.
Our experienced team is here to help.We will make sure your medications, treatments and dietary needs are looked after when you arrive. From our laundry and housekeeping staff to our nurses and recreation staff, we will take the time to get to know what is important to you.
Quality is our calling.
Your opinions are what drive our programs. There are a number of avenues for you to let us know what is important to you. You can participate in our Resident or Family Councils. These groups meet regularly and provide valued input into the services we offer. They are also a great way to meet other residents or family members and to share experiences.
If you have a suggestion or a concern about anything please talk to one of the staff. They will pass your information on or direct you to the person who can help.
You can also let us know your thoughts by completing a Concern Complaint Suggestion form. These are reviewed by our improvement team and you will always receive a response.
To ensure our continued quality of care we are routinely inspected by the Ministry of Health. To see their latest inspections you can read the inspection reports here.
We regularly submit quality data so that we can compare ourselves to other Homes in the province. If you would like to see how we compare just click the link to visit Health Quality Ontario.
If you are interested in the legal information or our financial information here is a copy of our agreement with the Local Health Integration Network (LHIN).
You can also find our Annual Reconciliation Report that we provide to the Ministry of Health and Long-Term Care here.